Listener’s Question: How to Handle Bad Reviews | Episode 105

Show Notes:

It happens to everyone.
Let’s say one morning you’re going through your normal routine and BAM – out of nowhere you receive a negative review. It’s crushing. It feels unfair. Unjust. A personal attack on you.

It’s going to happen at some point. In this episode, I want to walk you through how to take care of it and what to do when you get a bad review.

  1. Answer Every Review – Now is not the time to panic. It may feel truly threatening to your reputation, but now is the time to put your CEO hat on and respond respectfully. 
  2. Take the High Road – Kill them with kindness. Offer to resolve the problem and take your time in responding so you can be responsive, not reactive.
  3. Look at the Big Picture – What can you learn from this?
  4. Be Proactive – Ask your loyal customers for reviews on a regular basis.

One bad review is not going to ruin your business. Just make sure you are prepared when they happen.


Listen on:  Apple PodcastsSpotify | Radio Republic | YouTube | PlayerFM | Stitcher | iHeartRadio




A Quick Glance:

[0:13] Intro

[1:19] Answer every review

[3:33] Take the high road

[5:32] Look at the big picture

[10:41] Ask regular customers for reviews

[13:14] Recap


Resources mentioned:

Retailer’s Inner Circle
Courses and Coaching


Related podcasts you may like:

Episode 99 – Listener’s Question: How Should We Greet Customers?
Episode 93 – How to Wow and Delight Your Customers to Keep Them Coming Back
Episode 90 – 2022 Retail Trends: Customer’s Expectations and Experience
Episode 47 – The Secret to Getting Your Customers to Choose You Over Your Competition

Creative Shop Talk Podcast | Wendy Batten | Listener's Question: How to Handle Bad Reviews
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Hi there! I'm Wendy Batten, and I'm obsessed with helping independent shop owners like you achieve success.

With over 20 years of experience as a small business owner, I've owned several retail businesses along the way including a cafe, two retail shops, and a studio (and even a tae kwon do studio), learning first-hand the art of juggling all the balls.

I now dedicate my time to coaching hundred of retailers all around the world, sharing my expertise to help them organize their businesses and maximize profits, paychecks, and JOY in their day-to-day lives.

I created the support, programs, and community that I wish I'd had.

Whether you've been in business for years or are just starting out with your brick-and-mortar venture, you've come to the right place.

If you're serious about your business and ready to stop winging it, I'm here to inspire and guide you toward success.

I'm so happy you're here, and I can't wait to support you on your journey to thriving in the world of retail!



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