Show Notes:
It happens to everyone.
Let’s say one morning you’re going through your normal routine and BAM – out of nowhere you receive a negative review. It’s crushing. It feels unfair. Unjust. A personal attack on you.
It’s going to happen at some point. In this episode, I want to walk you through how to take care of it and what to do when you get a bad review.
- Answer Every Review – Now is not the time to panic. It may feel truly threatening to your reputation, but now is the time to put your CEO hat on and respond respectfully.
- Take the High Road – Kill them with kindness. Offer to resolve the problem and take your time in responding so you can be responsive, not reactive.
- Look at the Big Picture – What can you learn from this?
- Be Proactive – Ask your loyal customers for reviews on a regular basis.
One bad review is not going to ruin your business. Just make sure you are prepared when they happen.
Listen on: Apple Podcasts | Spotify | Radio Republic | YouTube | PlayerFM | Stitcher | iHeartRadio
A Quick Glance:
[0:13] Intro
[1:19] Answer every review
[3:33] Take the high road
[5:32] Look at the big picture
[10:41] Ask regular customers for reviews
[13:14] Recap
Resources mentioned:
Retailer’s Inner Circle
Instagram
Courses and Coaching
Related podcasts you may like:
Episode 99 – Listener’s Question: How Should We Greet Customers?
Episode 93 – How to Wow and Delight Your Customers to Keep Them Coming Back
Episode 90 – 2022 Retail Trends: Customer’s Expectations and Experience
Episode 47 – The Secret to Getting Your Customers to Choose You Over Your Competition
For more support from Wendy:
Retail Made Simple – Wendy’s on demand course for shop owners wanting more from their business
Retailer’s Inner Circle – Join Wendy inside the best retailer’s community
Wendy’s FREE Resources for shop owners
More ways to connect with Wendy
Top Sales Playlist
These are a few of my listeners favourite Creative Shop Talk Podcast episodes.
Grab your earbuds and listen in with me!
