Show Notes:
Hard conversations can feel awkward. You like your retail staff, but you have to bring up some things that are not going right and need attention. Maybe you “let it go” and grit your teeth. In today’s episode, we’re going to discuss a topic that many of my clients face and some tips you can use to make these conversations easier: how to have difficult conversations with good staff.
Here are some key takeaways from this episode:
- It’s essential to have policies and procedures in place, even if you have a small team. This will help you maintain a healthy work environment and avoid any misunderstandings.
- To start a difficult conversation, use these three sentences: 1) “Here’s what I would like you to stop doing.” 2) “Here’s what I would like you to start doing.” and 3) “Here’s what I would like you to keep doing.”
- When addressing the issue, be specific, and clear, and provide examples. Offer solutions and reinforce positive behaviors.
- If you’re struggling to find the right words or approach, seek guidance from a coach or mentor.
“You have to keep the ship upright. We have to keep things moving smoothly, and you deserve to have a business being run the way you want to run it. Your vision matters.” – Wendy Batten
Remember that as a leader, you set the culture. It’s your responsibility to ensure that your team members are meeting the standards you’ve established. Difficult conversations may be uncomfortable, but they’re necessary for the success of your business.
Listen to the full episode for more details. Let’s keep your retail shop a happy place for both you and your staff.
“In the middle of every difficulty lies opportunity.” – Albert Einstein
If you are ready to level up your retail business join the Retailer’s Inner Circle or reach connect with Wendy for one on one coaching here.
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Resources Mentioned:
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About Your Host, Wendy Batten:
In case we haven’t met yet, I’m Wendy, a small business coach and founder of The Retailer’s Inner Circle, where I help other independent shop owners learn how to gain the right business skillsets to see more profits, paychecks, and joy as they navigate running their retail business.
Through online classes, business coaching programs, speaking, and a top-ranked podcast, I’ve helped hundreds of retailers around the globe reclaim their dream and see the success they want from their beautiful shops. My signature private coaching community, The Retailer’s Inner Circle, has helped retailers around the world build their retail business skill sets and confidence.
I am proud to have been featured in several major publications, including my own business column in What Women Create magazine. I have been privileged to be a guest on top-ranked podcasts and sought-after as a guest speaker and teacher for several brands, associations, and communities that are passionate about the success of independent retailers.
When I’m not coaching, you will find me either DIYing and renovating my very imperfect old crooked cottage by the sea in the UNESCO World Heritage town of Lunenburg, NS, or blogging about our travel and RVing adventures and the weird fun things we get up to in our coastal village. I’d love to invite you to check out one of my free resources for real retailers at https://wendybatten.com/free-resources/
For more support from Wendy:
Retailer’s Inner Circle – Join Wendy inside the best retailer’s community
Wendy’s FREE Resources for shop owners
Hang out and connect with Wendy on IG
All of Wendy’s programs and services for shop owners can be found HERE.
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