2022 Retail Trends: Customer’s Expectations and Experience | Episode 90

Show Notes:

Are we giving our customers an EXPERIENCE? As we move into 2022, our customers are seeking to be seen. They want more ease, more connection, attention, and more relatability. They want to gather again, take workshops, and laugh together. Don’t we all!?

Today’s podcast episode discusses how you can customize and build loyal customers and level up some of the experiences inside your shop for your customers. Ways to really humanize your brand. I’m not saying we should reinvent the wheel, let’s optimize the things you’re already doing. Find those touchpoints within your business that you can enhance. Making sure your customers are getting what they want and what you WANT them to experience.

It’s time for you to be a customer of your own business so you can keep your customers loyal.


Listen on:  Apple PodcastsSpotify | Radio Republic | YouTube | PlayerFM | Stitcher | iHeartRadio



A Quick Glance:

[2:34] I used to be a secret shopper

[4:30] What do customers want in 2022?

[8:16] Pay attention to the touchpoints

[15:25] Shop Standards and be your own customer

[18:54] Closing remarks


Resources mentioned:

Retailer’s Inner Circle


For more support from Wendy:

Retail Made Simple – Wendy’s on demand course for shop owners wanting more from their business

Retailer’s Inner Circle – Join Wendy inside the best retailer’s community

Wendy’s FREE Resources for shop owners 

Hang out with Wendy on IG 

More ways to connect with Wendy 




Hi there! I'm Wendy Batten, and I'm obsessed with helping independent shop owners like you achieve success.

With over 20 years of experience as a small business owner, I've owned several retail businesses along the way including a cafe, two retail shops, and a studio (and even a tae kwon do studio), learning first-hand the art of juggling all the balls.

I now dedicate my time to coaching hundred of retailers all around the world, sharing my expertise to help them organize their businesses and maximize profits, paychecks, and JOY in their day-to-day lives.

I created the support, programs, and community that I wish I'd had.

Whether you've been in business for years or are just starting out with your brick-and-mortar venture, you've come to the right place.

If you're serious about your business and ready to stop winging it, I'm here to inspire and guide you toward success.

I'm so happy you're here, and I can't wait to support you on your journey to thriving in the world of retail!



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