Are we giving our customers an EXPERIENCE? As we move into 2022, our customers are seeking to be seen. They want more ease, more connection, attention, and more relatability. They want to gather again, take workshops, and laugh together. Don’t we all!?
Today’s podcast episode discusses how you can customize and build loyal customers and level up some of the experiences inside your shop for your customers. Ways to really humanize your brand. I’m not saying we should reinvent the wheel, let’s optimize the things you’re already doing. Find those touchpoints within your business that you can enhance. Making sure your customers are getting what they want and what you WANT them to experience.
It’s time for you to be a customer of your own business so you can keep your customers loyal.
A Quick Glance:
[2:34] I used to be a secret shopper
[4:30] What do customers want in 2022?
[8:16] Pay attention to the touchpoints
[15:25] Shop Standards and be your own customer
[18:54] Closing remarks
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