Show Notes:
Are we giving our customers an EXPERIENCE? As we move into 2022, our customers are seeking to be seen. They want more ease, more connection, attention, and more relatability. They want to gather again, take workshops, and laugh together. Don’t we all!?
Today’s podcast episode discusses how you can customize and build loyal customers and level up some of the experiences inside your shop for your customers. Ways to really humanize your brand. I’m not saying we should reinvent the wheel, let’s optimize the things you’re already doing. Find those touchpoints within your business that you can enhance. Making sure your customers are getting what they want and what you WANT them to experience.
It’s time for you to be a customer of your own business so you can keep your customers loyal.
Listen on: Apple Podcasts | Spotify | Radio Republic | YouTube | PlayerFM | Stitcher | iHeartRadio
A Quick Glance:
[2:34] I used to be a secret shopper
[4:30] What do customers want in 2022?
[8:16] Pay attention to the touchpoints
[15:25] Shop Standards and be your own customer
[18:54] Closing remarks
Resources mentioned:
Retailer’s Inner Circle
Rockstar Creatives FREE Facebook Group
For more support:
For more great content and helpful tips to grow your creative retail shop, visit Wendy’s website. Follow Wendy on Facebook and Instagram, subscribe on YouTube, and don’t forget to share your favorite episodes with other creative retailers.
Ways you can work with Wendy to grow your beautiful retail business here: https://wendybatten.com/work-with-me/
Thanks for tuning into this week’s episode of the Creative Shop Talk Podcast. If you enjoyed this episode, please head over to Apple Podcasts or Google Podcast to subscribe to the show and leave your honest review.
If you want to elevate your skills as a shop owner, and have been searching for a community custom-made for you, join us inside the Retailer’s Inner Circle here!
