Why a Culture of Accountability is Critical in Your Retail Business | Episode 52

Listen on:  Apple Podcasts |Spotify | Radio Republic | YouTube | PlayerFM | Stitcher | iHeartRadio


Episode Summary:

Who has not gotten to this situation at work: “Oh, I thought Wendy was going to do it”, “Wait, I thought Susan had already taken care of it”, and so on. Miscommunication causes big problems in our retail businesses, to slip through the cracks, leaving our small shop in trouble with no one to hold accountable for. 

It’s also true of ourselves as self-employed retail owners. Who is watching over us? Who are we accountable to? Who can we get to help support us?

In this week’s episode, I share a few tips on how we can stay accountable in our retail business – if you’ve ever worked for somebody else, which is the case for many of us. In addition, I talk about how I stay accountable and how I created my own accountability group. When building up a great team and company, we as business owners, have to be the first ones to walk the walk. The moment our employees see us taking responsibility and following through with our commitments, they will be more likely to do the same. I discuss a strategy to improve effectively by having an internal support team. 

Right now, more than ever before, having strong retail business skills is so important. I’m sharing several ways and areas and ideas on how you can stay on track and accountable in this episode. Who do you have in your world to help you stay accountable?

Maybe, the recent shutdowns and business disruptions have made you realize you need a stronger “backstage” as you come through this uncertain time in business. Being accountable is one of the skills, I go over in my One-On-one Coaching program. We discuss your fears and struggles in business and how we can help you overcome them. Remember, ensuring that everybody in your retail business takes responsibility for each project will make accountability become the new norm in the company’s culture.

So, stay on track, my friend. Find your people. Find a good community to support you. If you need any support with your retail business, you can reach out to me. You can find me at WendyBatten.com and in my Retailer’s Inner Circle. I am so proud of everyone in the group. Inside we work together to stay educated, supported, and accountable – come and join us! 

Why a Culture of Accountability is Critical in Your Retail Business
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 This week’s talking points on the Creative Shop Talk Podcast:

  • Staying accountable
  • Miscommunication
  • Staying on track
  • Hobby mindset
  • Business mindset
  • Where we are financially
  • Building an accountability group
  • Having a system in place
  • Challenging ourselves
  • Support team


The Big Takeaway:

Whatever your business, accountability is the one way to foster trust among the team and have a very effective company. 


A quote for you:

  • “We’re not running a hobby. We are running a business.” – Wendy Batten


Our Sponsor:

The Retailer’s Inner Circle is open and accepting new members. We are the go-to for support, encouragement, education, and yes, accountability. 


Our community is unlike others, we understand small shop life, and want to help you reclaim your confidence, clarity, profits, and joy in your retail business. Let us help you. 

It’s a great group – leapfrog over obstacles. 


Subscribe, Connect & Share Your Favorite Episodes

Thanks for tuning into this week’s episode of the Creative Shop Talk Podcast. If you enjoyed this episode, please head over to Apple Podcasts or Google Podcast to subscribe to the show and leave your honest review. For more great content and helpful tips to grow your creative retail shop, visit our website. Follow us on Facebook and Instagram, subscribe on YouTube, and don’t forget to share your favorite episodes with other creative retailers.



Hi there! I'm Wendy Batten, and I'm obsessed with helping independent shop owners like you achieve success.

With over 20 years of experience as a small business owner, I've owned several retail businesses along the way including a cafe, two retail shops, and a studio (and even a tae kwon do studio), learning first-hand the art of juggling all the balls.

I now dedicate my time to coaching hundred of retailers all around the world, sharing my expertise to help them organize their businesses and maximize profits, paychecks, and JOY in their day-to-day lives.

I created the support, programs, and community that I wish I'd had.

Whether you've been in business for years or are just starting out with your brick-and-mortar venture, you've come to the right place.

If you're serious about your business and ready to stop winging it, I'm here to inspire and guide you toward success.

I'm so happy you're here, and I can't wait to support you on your journey to thriving in the world of retail!



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