How to Audit Your Brand Assets | Episode 175

Creative Shop Talk Podcast Episode 175 |  How to Audit Your Brand Assets

Creative Shop Talk Podcast Episode 175 | How to Audit Your Brand Assets with Retail Coach Wendy Batten
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With Retail Coach Wendy Batten

Listen on:  Apple Podcasts |Spotify | Radio Republic | YouTube | PlayerFM | Stitcher | iHeartRadio

Show Notes:

Don’t miss – my 6-week Sales Accelerator Workshop starts again on September 27th! This workshop was a game changer for the retailers who participated in the first round back in July. In this workshop, we work together step by step on the sales funnel: how you find your people and move them from lurkers to repeat customers. If you need more info or would like to join us (you totally should), here is the link.

First impressions count. 

Your brand assets are your customer’s first glimpse into what your shop is all about. That’s why ensuring they tell a cohesive story is SUPER important. Today I’m going to give you a few tips to ensure that no matter where customers are looking for you, they will find a clear, cohesive story of what your shop is all about.

Remember that reality is what our customers think of our shop and our brand, not necessarily what we want them to think. Keep in mind that you have control over this! No matter how customers find you, your shop’s first impression matters. The information you present online via Facebook, your website, LinkedIn, Google Business, etc. should be accurate and convey consistent information and branding. You need to ensure that your platforms answer these questions: (1) who you are (2) what you do and (3) who your shop serves.

A few tips:

  1. Use keywords that your customers will be searching.
  2. Don’t be too generic with your description of what you do.
  3. Make sure all the basics are correct: your phone number, address, store hours, etc.
  4. You don’t have to be for everyone. Speak directly to your ideal customers.
  5. If your social media accounts or Google Business haven’t been updated lately (much like the exterior of your shop), you are likely repelling customers.
  6. Ask a friend or business buddy to look at your socials and website with fresh eyes. If you are in my Retailer’s Inner Circle, grab a buddy and work together on this.

Creative Shop Talk Podcast with Retail Coach Wendy Batten | Episode 175 - Audit Your Brand Assets with These Quick Tips
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Episode 166: Simple Sales Strategy Series: Return Customer Rate

Episode 165: Simple Sales Strategy Series: Increasing Your Average Order Value

Episode 164: Simple Sales Strategy Series: Foot Traffic and Conversion

Episode 163: Simple Sales Strategy Series: Where to Start

Episode 96: Before You Pay for Ads, Do These 3 Things

About Your Host, Wendy Batten:

In case we haven’t met yet, I’m Wendy, a small business coach and founder of The Retailer’s Inner Circle, where I help other independent shop owners learn how to gain the right business skillsets to see more profits, paychecks, and joy as they navigate running their retail business. 

Through online classes, business coaching programs, speaking, and a top-ranked podcast, I’ve helped hundreds of retailers around the globe reclaim their dream and see the success they want from their beautiful shops. My signature private coaching community, The Retailer’s Inner Circle, has helped retailers around the world build their retail business skill sets and confidence. 

I am proud to have been featured in several major publications, including my own business column in What Women Create magazine. I have been privileged to be a guest on top-ranked podcasts and sought-after as a guest speaker and teacher for several brands, associations, and communities that are passionate about the success of independent retailers.

When I’m not coaching, you will find me either DIYing and renovating my very imperfect old crooked cottage by the sea in the UNESCO World Heritage town of Lunenburg, NS, or blogging about our travel and RVing adventures and the weird fun things we get up to in our coastal village. I’d love to invite you to check out one of my free resources for real retailers at

For more support from Wendy:

Retailer’s Inner Circle – Join Wendy inside the best retailer’s community

Wendy’s FREE Resources for shop owners 

Hang out and connect with Wendy on IG 

All of Wendy’s programs and services for shop owners can be found HERE.

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If you want to be more of a rock star, I’d love it if you could leave a review over on iTunes as well.  Those reviews help other retailers find my podcast and they’re also fun for me to go in and read. Just click here to review, select “Ratings and Reviews” and “Write a Review” and let me know what your favorite part of the podcast is. So grateful for you! Thank you!


Hi there! I'm Wendy Batten, and I'm obsessed with helping independent shop owners like you achieve success.

With over 20 years of experience as a small business owner, I've owned several retail businesses along the way including a cafe, two retail shops, and a studio (and even a tae kwon do studio), learning first-hand the art of juggling all the balls.

I now dedicate my time to coaching hundred of retailers all around the world, sharing my expertise to help them organize their businesses and maximize profits, paychecks, and JOY in their day-to-day lives.

I created the support, programs, and community that I wish I'd had.

Whether you've been in business for years or are just starting out with your brick-and-mortar venture, you've come to the right place.

If you're serious about your business and ready to stop winging it, I'm here to inspire and guide you toward success.

I'm so happy you're here, and I can't wait to support you on your journey to thriving in the world of retail!



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