It’s Ask Wendy day today!
One of the questions that I’m asked quite regularly is, “How do I greet customers?”
What should I say?
What shouldn’t I say? I share the “bad words” that most of us say!
This is such an important step in the customer relationship and helps them feel welcomed and stay loyal (and help us make more sales). This episode really breaks down what we should and could say to greet customers with the reasoning behind it.
- Make eye contact and welcome the customer – stop what you’re doing and acknowledge them to make them feel valued. Bonus points if you say “Welcome back!”
- Build rapport and be attentive – Avoid sounding scripted. “What brings you in today?”, “Is this your first time in our shop?” Be approachable and genuine.
- Be conversational – choose a neutral topic. Compliment the customer. Customers are coming into your shop right now to escape reality. Make them feel good.
A warm smile, a genuine conversation, eye contact. They are all money-making greetings that in turn keep your customers loyal and happy. This is how we WIN at retail!
Don’t forget to join us for our Spring Refresh Challenge where we’ll reset, refresh and reclaim time, money, and energy!
A Quick Glance:
[0:04] Spring Refresh Challenge
[1:08] What NOT to say
[6:00] Build rapport
[13:44] Closing remarks and recap
Related podcasts you may like:
Episode 5 – How to Stand Out (and be Remarkable) in Your Brick and Mortar Retail Business
Episode 25 – 3 Reasons Your Marketing Might Not be Working Well
Episode 27 – Closing the Sale in Your Creative Store with Sales Maven Nikki Rausch
Episode 93 – How to Wow and Delight Your Customers to Keep Them Coming Back
For more support from Wendy: