Listener’s Question: How Should We Greet Customers? | Episode 99

Show Notes:

It’s Ask Wendy day today!
One of the questions that I’m asked quite regularly is, “How do I greet customers?”
What should I say?

 What shouldn’t I say?  I share the “bad words” that most of us say!

This is such an important step in the customer relationship and helps them feel welcomed and stay loyal (and help us make more sales). This episode really breaks down what we should and could say to greet customers with the reasoning behind it.

  1. Make eye contact and welcome the customer – stop what you’re doing and acknowledge them to make them feel valued. Bonus points if you say “Welcome back!
  2. Build rapport and be attentive – Avoid sounding scripted. “What brings you in today?”, “Is this your first time in our shop?” Be approachable and genuine.
  3. Be conversational – choose a neutral topic. Compliment the customer. Customers are coming into your shop right now to escape reality. Make them feel good.

A warm smile, a genuine conversation, eye contact. They are all money-making greetings that in turn keep your customers loyal and happy. This is how we WIN at retail!

Don’t forget to join us for our Spring Refresh Challenge where we’ll reset, refresh and reclaim time, money, and energy!


Listen on:  Apple PodcastsSpotify | Radio Republic | YouTube | PlayerFM | Stitcher | iHeartRadio

A Quick Glance:

[0:04] Spring Refresh Challenge

[1:08] What NOT to say

[6:00] Build rapport

[10:05] Conversation

[13:44] Closing remarks and recap


Resources mentioned:

Spring Refresh Challenge
Retailer’s Inner Circle
Contact Wendy


Related podcasts you may like:

Episode 5 – How to Stand Out (and be Remarkable) in Your Brick and Mortar Retail Business
Episode 25 – 3 Reasons Your Marketing Might Not be Working Well
Episode 27 – Closing the Sale in Your Creative Store with Sales Maven Nikki Rausch
Episode 93 – How to Wow and Delight Your Customers to Keep Them Coming Back

The Creative Shop Talk Podcast | Wendy Batten | Listener's Question: How Should We Greet Customers?
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Retail Made Simple – Wendy’s on demand course for shop owners wanting more from their business

Retailer’s Inner Circle – Join Wendy inside the best retailer’s community

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Hi there! I'm Wendy Batten, and I'm obsessed with helping independent shop owners like you achieve success.

With over 20 years of experience as a small business owner, I've owned several retail businesses along the way including a cafe, two retail shops, and a studio (and even a tae kwon do studio), learning first-hand the art of juggling all the balls.

I now dedicate my time to coaching hundred of retailers all around the world, sharing my expertise to help them organize their businesses and maximize profits, paychecks, and JOY in their day-to-day lives.

I created the support, programs, and community that I wish I'd had.

Whether you've been in business for years or are just starting out with your brick-and-mortar venture, you've come to the right place.

If you're serious about your business and ready to stop winging it, I'm here to inspire and guide you toward success.

I'm so happy you're here, and I can't wait to support you on your journey to thriving in the world of retail!



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